Position Overview
- 24x7 Remote Network Monitoring & Management.
- Own the networking issues connecting and supporting the corporate and shared network environment.
- Drive critical issue resolution/Break-Fix for P1/P2 issues.
- Coordinate and work with the external vendors for various operational issues and projects.
- Provide hardware support & maintenance for all networking components.
- Manage existing and new networking solutions, including monitoring the network stability and uptime.
- Handle various projects related to site expansion, Hardware Refresh, Technology refresh as required.
- Handle escalated issues from L1/L2 team and provide timely resolution.
- Responding and documenting outages and circuits down through incident reporting.
- Identify corrective actions for critical incidents and drive them to closure to ensure stability through Problem management process.
- Interact with various internal users in evaluati...