An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives. Come join the excellence!

Overview

The Senior Network Analyst (Level 1.5) is a senior frontline operational role within the NOC, responsible for handling escalated technical incidents, complex troubleshooting activities, and proactive service improvement across the TNS network.

The role sits between Level 1 and Level 2 support and focuses on:

• Resolving incidents that exceed standard L1 triage,
• Preventing recurring issues through problem management,
• Proactively identifying service trends and risks,
• Acting as a primary technical contact for key customers and critical services.

The analyst will work closely with NOC peers, Level 2/3 Engineering, Service Management, and international teams across the UK, US, and APAC to ensure high availability, SLA adhere...