The role:
As our Senior Motor Claims consultant, you will be providing exceptional customer service to our clients. Assisting with complex claims, you will be managing a portfolio of complicated and high value motor claims.
You will:

• Have end-to-end management of a portfolio of complex, complicated or unusual motor claims files
• Review each referred claim for acceptance in line with the ICA, PDS and prior to internal dispute resolution or Ombudsman determination ensuring each claim complies with all the applicable regulations related to Motor product and processes
• Manage existing claims to provide support to customers within policy entitlements, organisation of repairs & management throughout the claims life, including making sure customers understand their claim entitlement & the claim process
• Seek additional information to validate events and accurately underwrite claims and make determinations on cover