Join a leading Canadian private equity firm and oversee mortgage servicing operations in Downtown Toronto. This Associate Director position will have you defining operational standards and leading a team of Servicing Analysts.
As a vital leader within the organization, you will collaborate with the Director of CMHC Mortgage Servicing to implement strategic operational initiatives. The role requires developing comprehensive Standard Operating Procedures, leading a new servicing platform, and managing a dedicated team focused on efficiency and compliance. Your experience will be critical for resolving complex servicing challenges and fostering relationships with stakeholders.
Key Responsibilities:
• Collaborate on defining business requirements for CMHC servicing
• Translate platform needs into operational workflows
• Develop and implement Standard Operating Procedures
• Build and manage a team of Servicing Analysts
• Monitor and enhance team productivity metrics
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