The Role

As a Level 2 Senior Microsoft Consultant, you will act as a trusted advisor for key Managed Services clients, owning relationships and leading on complex incidents. You will mentor junior colleagues, provide technical leadership, and ensure proactive management of client environments. This role combines advanced technical expertise with strong leadership and communication skills to deliver seamless service and long-term value.

Key Responsibilities

• Act as primary contact and trusted advisor for key Managed Services clients.


• Lead resolution of complex, multi-system and mission-critical issues.


• Proactively manage support contracts, anticipating client peak periods, change governance and escalations. Work with Service Delivery Management to pro-actively work internally and with Client to provide world class Service.


• Perform advanced monitoring, maintenance, and health checks; identify and manage...