Position Overview

The Senior Merch Ops Manager plays a key role in shaping the digital assortment strategy for Polo Men’s and Polo Women’s. The role acts as the digital voice across the buy cycle, using customer behaviour, site performance, availability metrics, and trading insights to influence pre-season planning and in-season decisions. This position requires navigating senior cross-functional forums, challenging assumptions, and consolidating complex data into clear direction for Buying, Planning, and Inventory teams.

The remit spans assortment, availability, zero-seller reduction, size and depth optimisation, and the integration of post-season hindsight into future buys. The Senior Manager is expected to lead conversations at divisional level, represent digital priorities consistently, and drive operational improvements that directly impact NPS, cancelled orders, and overall assortment quality.

Essential Duties & Responsibilities

Assortment ...