Job Summary

Leads and monitors team activities to ensure timely completion and increased productivity. Acts as a subject matter expert in resolving complex transactions, customer inquiries, and policy or billing issues. Drives team development and implements improvement plans that strengthen the work environment and deliver measurable business results.

Job Accountabilities - Key Accountabilities

Supervises assigned team members’ daily activities.

Assist management by evaluating, assigning, and monitoring workflow to ensure work completion and teamwork of the Service Operations team.

Track the teams' production progress towards daily, weekly, and monthly goals and deadlines, and take pro-active steps, maintain thorough and current working knowledge of procedures, methods and regulatory requirements, and partner with other leaders to develop, pilot and execute improvements.

Understand, support and advocate th...