⏰ Full time

Senior Manager, Workforce Optimisation

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Australia and New Zealand Banking Group Limited (ANZ)

                    Location
                    📍 Melbourne, Australia
                

                    Posted
                    📅 June 18, 2026
                

                    Work Type
                    ⏰ Full time
                

Position Overview

 Senior Manager, Workforce Optimisation 
 Senior Manager, Workforce Optimisation 
 Req ID: Department: AR Customer Engagement Hub Division: Australia Retail Location: Melbourne 
About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role
The Senior Workforce Optimisation Manager is accountable for enterprise‑level ownership and leadership of Workforce Optimisation across the Customer Contact Hub, operating within a highly complex, multi‑site, multi‑channel environment. The role has material impact on customer outcomes, operational performance, and cost efficiency, providing authoritative workforce insights and decisions that shape demand planning, capacity investment, and delivery strategy.

The role leads the function through ...
                

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Job Details

⏰

Employment Type

Full time

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