This role will support the implementation and long-term sustainability of UKG Pro Workforce Management across IHG’s U.S. hotel portfolio. Drive operational alignment, adoption, and continuous optimization of workforce management practices to deliver measurable improvements in labor productivity, service delivery, and colleague experience.

**Your day to day**

+ Support final system configuration, validation, and readiness for UKG Pro WFM
+ Participate in UAT; identify defects, gaps, and operational risks
+ Act as liaison between implementation teams and hotel operations
+ Engage hotel leadership to validate workflows and ensure operational fit
+ Translate system functionality into actionable operating practices
+ Build alignment and adoption across hotel and regional leadership
+ Influence stakeholders without direct authority
+ Support change management, training, and readiness activities
+ Identify and mitigate adoption risks and resistance