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Senior Manager, US Channel Analytics - Contact Center

Macpower Digital Assets Edge Private Limited
Location 📍 Chicago, Illinois, United States
Posted 📅 May 16, 2026
Work Type ⏰ Full-time

Position Overview




  • The role will drive analytical insights, reporting and process improvements that result in revenue generation, great customer & employee experiences and operational efficiency.

  • The analytics lead requires in-depth data & analytical understanding, coupled with an understanding of the business context of the channel, and proven people management, change and strong leadership.

  • Technology & data understanding will be critical to the success of the analytics lead.

  • Acquiring, integrating, leveraging and democratizing new/existing sources of data that underpin our customers, employees and channel effectiveness will allow the role to contribute significantly to the strategic evolution of the channel.

  • Previous hands-on experience in data acquisition, transformation, aggregation via tools such as SQL, SAS, SPSS, Python, R, etc. w...

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Job Details

Employment Type
Full-time
📊
Category
management
🏠
Work Arrangement
On-site
📍
Location
Chicago, Illinois, United States