** This role is not eligible for sponsorship AND is four days onsite hybrid at our N. Scottsdale office **

Job Summary


The Senior Manager, Service Management is responsible for leading the operational execution and continuous improvement of IT Service Management (ITSM) processes and the ServiceNow platform. This role oversees both the Service Management and ServiceNow Engineering teams and is accountable for delivering reliable, efficient, and scalable service capabilities that support enterprise technology operations.

This leader ensures service management strategies and governance frameworks are consistently implemented, measured, and optimized. The role drives operational performance, process consistency, and platform stability while contributing to longer‑term improvements aligned with departmental and enterprise technology objectives.

The Senior Manager partners closely with Technology, Security, and Business stakeholders to enhance ser...