Responsibility

FIND YOUR 'BETTER' AT AIA We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us. We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives. If you believe in better, we’d love to hear from you.

About The Role

The Senior Manager – Service Excellence is responsible for driving business growth and strengthening service management capabilities across the organization. This role combines strategic business development with leadership in service excellence to identify new opportunities, enhance partnership with Local Business Units (LBU) and Group Office, and lead initiatives that uplift service standards, operational efficiency, and long-term...