Lead, mentor and oversee workgroups focused on service transformation and new/redeveloped developments.
Develop and implement strategic and tactical plans aimed at enhancing service delivery for patient activation.
Facilitate stakeholders’ collaboration and communications across departments and workgroups, ensuring seamless integration and change management for implementation of transformational initiatives.
Establish workplans and key performance indicators set for Service and Operations Transformation team, provide insights for continual improvements and drive initiatives to achieve the desired outputs/outcomes.
Oversee progress and track key milestones/deliverables (design, manpower, IT, FFE, set-up/commissioning) leading to the operationalisation of new and redeveloped clinics.