Position Overview
Overview
Will assist the Quality Manager in performing quality assurance functions in process analysis, improvement measures, action planning, coaching and mentoring. Will also be responsible to drive and manage quality initiatives across the organization.
Responsibilities
1. Quality
Meet or exceed all quality initiatives/goals by ensuring processes are inspected regularly Inspect QA work to ensure accuracy, thoroughness, and professionalism Will be the COPC Implementation partner for Philippines Ensure monitoring calibration sessions are held as per client’s requirements Ensure QA forwards quality updates and reports sent by client QM, create internal reports and communicate to the floor, ABAY, training timely, accurately, and consistently Deliver flawless customer management services that provide results to our clients Continuously improve all aspects of our services and manag...