The Senior Manager, Quality Assurance is a leader who conducts reviews of engagements to evaluate key touchpoints across the client journey, assess compliance with Firm governance, and provide actionable recommendations to enhance the client experience and minimise risk.

Duties and responsibilities, as they align to Ryan’s Key Results

People:

• Contribute to a positive team member experience.

Client:

• Utilises in-depth knowledge of Firm and practice‑specific governance and Quality Assurance procedures to design and conduct engagement reviews.
• Evaluates client service issues and provides recommendations to ensure clear and consistent standards across the client journey.
• Reports findings and actionable recommendations to the Leadership team and key stakeholders.
• Builds strong relationships with leadership and team members and becomes one of their trusted advisors.
• Partners and col...