Senior Manager, Premium Support Engineer (Databolt) - Capital One Software (Remote)

Summary

As a Premium Support Engineer, you will be the primary technical authority and strategic partner for our highest-priority enterprise customers. You will bridge the gap between high-scale software engineering and white-glove technical account management, specifically driving success for customers operating in air-gapped and self-hosted environments.

You are not just a support contact; you are a local guide embedded within the customer’s journey, ensuring their vaultless tokenization architecture is deterministic, resilient, and performant at a scale of billions of daily operations.

Why You'll Love This Role

You will be at the forefront of Capital One Software’s expansion into the B2B market, supporting a Core Product proven to handle 150B+ monthly operations. You will work with a product that secures sensitive data while maintaining its u...