Flexible Work, Better Balance
Location: Toronto, ON
Team: Customer Lifecycle Management
Reports to: Director, Customer Lifecycle Management & Strategy
The Senior Manager, Portfolio & Sales Enablement is accountable for driving the end-to-end orchestration, performance, and governance of the Customer Lifecycle Management (CLM) journey portfolio across both new and existing lifecycle initiatives. The role operates as a central portfolio leader and strategic partner to the Director, ensuring clarity of priorities, disciplined execution, and measurable business outcomes across multiple journeys. Acting as a PMO lead, strategy advisor, and chief of staff, this individual will drive integrated planning, delivery, and performance management across all CLM journeys and identify cross-journey initiatives that unlock growth (e.g., sales enablement, primacy, customer experience improvements). The role partners closely w...