Elevate customer engagement at a leading Banking firm as a Senior Manager of Customer Retention in Toronto. Drive strategies to reduce attrition and improve retention through analytics and cross-functional collaboration.
Procom is seeking an experienced Senior Manager for a 2-year hybrid role focused on customer retention and engagement. The position demands strong strategic and hands-on execution skills in financial services. Key responsibilities include leading initiatives grounded in analytics, driving operational efficiency, and translating insights into actionable strategies to enhance customer loyalty.
Key Responsibilities:
• Own and execute the customer retention strategy end-to-end
• Lead analytics, marketing, and product teams in initiative execution
• Design the customer retention operating model and governance structure
• Identify customer attrition drivers and develop mitigation strategies
• Create a frontline playbook for embedding retention behaviors<...