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⏰ Full-time

Senior Manager, IT Support

Swoon
Location 📍 toronto, Canada
Posted 📅 June 01, 2026
Work Type ⏰ Full-time

Position Overview

Overview


Hybrid (4 days/week in office)



What You’ll Do



  • Lead & Oversee Platform Operations – Ensure Oracle AML batches run smoothly, SLAs are met, and issues are quickly resolved.

  • Optimize & Automate – Drive automation of manual tasks, improve processes, and re-engineer Oracle batches in partnership with engineering teams.

  • Incident Management – Manage bridges during system incidents, coordinate responses, and ensure effective resolutions.

  • Documentation & Testing – Keep DR documentation current, plan and execute disaster recovery tests, and maintain runbooks.

  • Strategic Delivery – Plan and oversee infrastructure patches, environment changes, and production improvements.

  • Collaboration & Mentorship – Act as the EST point of contact for global vendor teams, mentor support staff, and promote best p...

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Job Details

Employment Type
Full-time
📊
Category
Other-General
🏠
Work Arrangement
On-site
📍
Location
toronto, Canada