Role Overview

The Associate Director – IT & Information Security will be responsible for leading enterprise IT operations and the organization’s information security program. This role ensures the confidentiality, integrity, and availability of systems and data while supporting business growth, regulatory compliance, and operational excellence across global delivery centres.

The role requires a strong balance of IT operations leadership, cybersecurity governance, risk management, and compliance within a fast‑paced BPO/enterprise services environment.

Key Responsibilities

IT Operations & Infrastructure Leadership

• Lead day‑to‑day IT operations including networks, servers, endpoints, cloud services, and enterprise applications.
• Ensure high availability, performance, and scalability of IT systems across all locations.
• Own IT service delivery, incident management, problem management, and change management ...