Job Description

POSITION GENERAL SUMMARY

Accountable for the operational integrity, availability, and performance of all IT systems and infrastructure supporting airport operations across Terminal 1, Terminal 2, other airports, and subsidiary companies. This role oversees the IT Service Desk, IT Operations Center (ITOC), and Service Management functions, ensuring IT services meet business, safety, and regulatory requirements in line with ITIL best practices.

ESSENTIAL POSITION FUNCTIONS

IT Operations & Service Delivery

• Oversee all IT operational support functions including:
• IT Service Desk (Level 1 & 2 support) for user requests, incidents, and service fulfillment.
• IT Operations Center (ITOC) for real‑time monitoring of critical infrastructure, applications, and networks.
• Service Management Office (SMO) for governance, reporting, and continuous improvement of IT services.
• Ensu...