Flexible Work, Better Balance
Description
:Incident Management: As a BRS eFront Platform subject matter expert, you work closely with business units, BRS support, and Group support teams to identify the underlying causes of problems and ensure issues are resolved quickly and effectively in support of business goals. Oversee the entire issue resolution process from initiation through to closure.
The scope includes:
Act as a liaison between business units and technical support teams, ensuring that both sides understand the nature and impact of the issues encountered. Your collaboration involves proactive communication, regular meetings, and thorough documentation so that stakeholders are kept informed throughout the resolution process.
Managing the issue resolution process involves several stages: logging and categorizing issues; analyzing root causes; coordinating resources for troubleshooting; tracking progress and milestones; and ultimately validating a...