Responsible for managing a team of Project Managers and Relationship Managers to drive opportunities and strategic alliances with major Process Owners, with the objective of increasing account penetration and expanding new business/services for key accounts within the Group, as well as identifying potential opportunities beyond the industry in the future.
Continuously review overall operational efficiency and charging mechanisms of services provided by iCIMB to ensure competitiveness, transparency, and value optimisation.
Manage stakeholder expectations and engagement across Business Units and Process Owners to ensure alignment and delivery of optimal business outcomes.
Ensure that all agreements and Service Level Agreements (SLAs) between iCIMB and Business Units are effectively maintained, regularly reviewed, and updated in line with business and operational requirements.
Lead and manage strategic projects and initiatives driven by senio...