Flexible Work, Better Balance
A leading financial services environment requires a highly experienced Senior Manager: Service Management to join their People & Culture function on a 6-month maternity cover contract.
This is a high-impact contract role suited to a strong operational leader with proven experience driving service management frameworks, SLA governance, stakeholder engagement, reporting, service improvement and operational excellence within large corporate or banking environments.
The successful candidate will play a critical role in ensuring the effective delivery, optimisation and governance of People Function services across the business.
Key Responsibilities Lead and manage the People Function Service Management framework across the business Drive service strategy, service design and continuous improvement initiatives Oversee SLA management, service reviews, escalation management and governance processes Develop an...