**General Description:**

The Senior Manager, Field Technology Operations, North America is an individual contributor role that will manage ongoing technical operations associated with Field Tools for Commercial and Medical Affairs Teams for North America. This position will be responsible for daily KTLO (‘Keep the Lights On’) for Field Tools and other technology platforms, and oversee all operations activities working with Vendors and internal infrastructure teams. This position will report to the Director, Field Tools and will manage the service operations, service agreements, and overall service quality standards and KPIs for Field Technology solutions, supporting Field Teams under Sales, Marketing, Market Access, and Med Affairs. This position will also support continuous improvements in field tools and ongoing operations.

**Essential Functions of the Job:**

+ Manage daily operations of Field Tools across Sales, Market Access, Regional Marketing and Medica...