Location & Flexibility

This role will have the option to be in a Work From Near (Hybrid) capacity based out of one of the following offices: Vancouver, BC, Toronto, ON OR in a Work From Anywhere (Remote) capacity within the US. The Opportunity

As Senior Manager, Digital CX & AI, you will be a senior delivery and practice leader within TELUS Digital’s Global CX organization, reporting directly to the CX & AI Director as part of the Digital CX leadership team. You will lead the technical transformation of enterprise‑scale customer experience environments, partnering closely with clients to translate business priorities into long‑standing, technology‑enabled outcomes. This role sits at the intersection of CX platforms, data ecosystems, and applied AI. You will shape solution strategy, oversee complex delivery programs, and guide teams through end‑to‑end execution, from architecture and integration through build, rollout, and value realization. In doing so, you will suppo...