Senior Manager, Customer Strategy & Transformation Delivery

Location: London | Type: Full time & Hybrid | Permanent | Salary: Circa £90,000 + benefits. Closing date: Thursday 25th June 2026.

Our purpose at Bupa is simple: helping people live longer, healthier, happier lives and making a better world. We’re a health insurer and provider with no shareholders, focusing on customers. The Group Customer team sits at the heart of our transformation, shaping how we deliver experiences for our customers around the globe.

Key Responsibilities

• Support the delivery of global customer strategy initiatives—articulating a clear global strategy and translating ambition into actionable plans.
• Collaborate with market unit customer teams to align local strategies with global priorities and promote customer‑centricity and sharing of best practices.
• Use customer insight, performance data, and external best practice to identify innovative opportuniti...