We’re looking for a Senior Manager, Customer Implementation to lead Lightspeed’s North America Retail onboarding team, responsible for delivering high-quality implementations that drive time-to-value, product adoption, and early-stage retention. This role owns onboarding strategy, execution, and cross‑functional alignment across Sales, Product, Support, and Customer Success.

What You’ll Be Doing

• Own and execute the North America Retail onboarding strategy, including playbooks, team performance, and day‑to‑day execution.
• Own and improve key onboarding outcomes including time‑to‑value, product adoption, payments activation, and early‑stage retention.
• Own and optimize the end‑to‑end customer journey from sales handoff through onboarding and early adoption, eliminating friction and ensuring clear accountability across teams.
• Lead and develop the onboarding team, including performance management, coaching, and career development. <...