**Position Purpose:**

As the Senior Manager of Customer Experience, you will orchestrate end-to-end customer journeys critical to your assigned business objectives. Your mission is to champion a culture of intentional design, leading initiatives that respond to the needs and motivations of our customers. Your key deliverables include solution recommendations based on empirical evidence.

We define the word 'customer' as any user in our ecosystem, from a consumer or pro to a frontline associate or even a last mile delivery driver. Because we look at customer journeys end-to-end, this role requires a holistic, systems-thinking approach, recognizing that every experience is part of a deeply interconnected web of enterprise experiences.

We believe world-class CX leaders are forged in the field, so whether your background is in Product Management, User Experience, Data Science, Engineering, Operations, or similar, we value the unique lens you bring to the table. We...