We are looking for a Global Services Leader of Customer Care operations for NVIDIA’s Compute and Networking portfolio. This role focuses on delivering reliable, high-quality experiences to customers in hyperscale, cloud, enterprise, and research markets! It requires close collaboration with regional teams and service providers to achieve uniform outcomes worldwide.


This leader directs full Customer Care delivery across a multi-region contact center and third-party logistics (3PL) system, supporting warranty and RMA programs, repairs, returns, and replenishment. The role balances operational excellence with ongoing development, developing for NVIDIA’s growth while ensuring trusted service performance and robust customer relationships.


This role involves approximately 30% travel for partner meetings, business reviews, and quarterly or biannual strategic sessions.


What you’ll be doing:
+ Deliver worldwide direction and collective accountab...