Description

JOB TITLE: Senior Manager – Conversational Banking Transformation

LOCATION:Leeds / Bristol / Chester / Manchester / Birmingham / Edinburgh (flexible)

HOURS:Full-time

WORKING PATTERN:Our work style is hybrid, which involves spending at least two days per week, or 40% of your time, in one of our office locations mentioned above.

What you’ll be doing

This is your opportunity to shape the future of digital customer service at scale—leading the evolution of Conversational Banking into a market‑leading, AI-enabled capability that supports millions of customers every year.

You’ll play a critical role within Personal Banking, a digitally led and data-driven business supporting over 26 million customers. Working at the intersection of customer experience, technology and operations, you’ll take ownership of a high-impact change portfolio—enhancing customer journeys, improving ...