**Position Summary...**
The Senior Manager, Business Performance & Analytics, leads operational excellence and strategic initiatives to enhance Member service delivery. This role requires strong leadership in managing cross-functional teams, driving performance improvements, and overseeing budget and resource allocation. The position demands expertise in data analysis, trend evaluation, and change management to optimize contact center efficiency. The successful candidate will foster collaboration, mentor team members, and apply critical thinking to solve complex challenges, ensuring alignment with organizational goals and delivering exceptional customer experiences.

About the team:

The team collaborates closely with business insights and data science to define and report on key performance indicators, analyze trends, and address daily challenges. They lead annual budget planning aligned with overall strategy and manage end-to-end root cause analysis across Sams Seg...