Lead customer success in a Senior Product Manager role at Clio, focusing on Onboarding and Activation. Design and implement strategies that ensure effective product usage from the outset.
This critical role within the Product Led Growth team empowers you to create innovative onboarding experiences that resonate with diverse law firms. You will analyze user data, seek input from Customer Success, and engage with multiple product teams to refine the customer journey during the first 120 days. This role is key in reducing customer churn by fostering strong usage habits and enhancing service value.
Key Responsibilities:
• Manage the end-to-end onboarding and activation journey
• Analyze customer data to inform onboarding strategies
• Tailor onboarding experiences for different firm profiles
• Define activation criteria to assist firm segments
• Collaborate with teams to improve activation metrics
Requirements:
• 4+ years of experience in B2B SaaS product manageme...