Role Overview

The Customer Engineering Lead will be responsible for bridging commercial, product, and market needs. This is not a traditional sales, product management, or pre-sales role. Instead, it is a market-facing, commercially-driven function that translates external requirements into actionable product priorities, builds and enables a partner ecosystem, and ensures Axonect's solutions are aligned with evolving customer and market demands.

Core Responsibilities

Market-facing Product Direction

• Collaborate with Product Managers to bring external customer and partner requirements into the product roadmap.
• Own roadmap prioritization to ensure decisions are driven by commercial and market needs.
• Identify and surface product gaps valued by customers and prospects.

Partner Enablement

• Build and manage Axonect's partner model, including onboarding, enablement, and support frameworks.