**Position Summary...**

**What you'll do...**
**Role summary:**
The Senior Manager, Business Development (Client Experience) supports facility services by driving the execution of client strategies across multi-site maintenance operations. This role owns key client partnerships and serves as the voice of the client within the organization. The Senior Manager leads cross-functional coordination and delivers measurable service and operational outcomes by translating business objectives into actionable plans that improve work order performance, strengthen client retention, and enable scalable growth. This role also leads performance management, business reviews, and expansion efforts while driving process improvement and operational consistency, advancing Upstream Facility Services’ commitment to reliability, efficiency, and long-term client value.
**About the team:**
Upstream Facility Services provides facility maintenance solutions for multi-site commercial business...