JOB SUMMARY

• Stay abreast of most recent consumer trends, market insights and competitor insights 
• Consolidate relevant consumer and market insights to map out opportunities for enhanced brand experiences
• Leverage customer experience journey maps and blueprints to map out the future state experience for growth opportunities (. what will the customer experience be like, where are the emotional high and low points) 
• Support facilitation of cross-functional workshop to elicit input from key stakeholders to support the future state design of initiatives 
• Collaborate with key stakeholders to create, execute and/or implement new initiatives to enhance brand experiences 
• Set up monitor system to ensure on-brand and consistent delivery of branded initiatives 
• Work with regional and hotel operations teams to ensure exceptional delivery of guest experience that creates consistent Brand preference, market share and topline performan...