Position Overview
This role focuses on uplifting servicing efficiency and effectiveness across customer relations, member education, and engagement initiatives. The position supports the servicing team by evaluating current service approaches, identifying gaps and opportunities, and translating insights into practical recommendations.
Position Responsibilities:
Support the servicing team in reviewing and improving service efficiency and effectiveness across customer relations, education, and member engagementConduct ongoing evaluations to identify service gaps, improvement opportunities, and practical enhancement actionsAssess the effectiveness of member education programmes and customer campaigns, and recommend next steps or refinementsDevelop Excel‑based analysis and reporting to support service reviews, programme evaluation, and management discussionsTranslate findings into clear, actionable recommendations that support service uplift and bet...