Position Overview
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In this role you will:
Lead and manage a geographically distributed team across Development and Application Support; recruit, coach, and develop talent while fostering a high-performance and accountable culture.Drive execution of technology initiatives across Caribbean and LATAM, including software currency upgrades, modernization efforts, and region-specific regulatory changes.Establish and continuously improve a scalable application support and operational resilience model, ensuring effective triaging, prioritization, and assignment of incidents based on severity and business impact.Lead resolution of high-severity incidents (P1/P2) by: Ensuring timely stakeholder engagement
Driving appropriate escalation across technology and business leadership
Restoring service quickly while ensuring root cause analysis and preventative actions Oversee governance and compliance processes, including: Ne...