⏰ Permanent

Senior Major Incident Manager

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Lorien

                    Location
                    📍 Manchester, United Kingdom
                

                    Posted
                    📅 June 14, 2026
                

                    Work Type
                    ⏰ Permanent
                

Position Overview

Senior Manager - Major Incident & Service Delivery (ITSM)
Location: Manchester
Contract: Permanent

We're looking for a senior IT Service Management leader to take ownership of Major Incident Management, Problem Management and Service Insight across a complex, always‑on environment.
This is a high‑impact leadership role combining incident command, service governance and continuous improvement. You'll lead the response to major incidents, while driving long‑term service stability, performance and operational excellence across a multi‑supplier technology landscape. 
What you'll be doing
Leading Major Incident, Problem Management and Service Reporting across the organisation 
Acting as the incident commander for high‑severity incidents, driving rapid resolution and minimising customer impact 
Providing calm, authoritative leadership in h...
                

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Job Details

⏰

Employment Type

Permanent

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