Position Overview
Job Description
The Senior lyf Guard is responsible for assisting the lyf Champion in managing the team of lyf Guards, in addition to performing the role of a lyf Guard. He/she is a multi-faceted community leader, who revels in creating an inclusive and collaborative community at lyf.
Responsibilities
Managing Guest Experience:
Assist lyf guests with check-in procedures.Handle guest queries related to facilities, services, registration, as well as providing information about local attractions and events.Conduct property tours for new and potential lyf guests.Receive and promptly transmit messages to guests.Resolve loyalty member-related issues to establish a cohesive community and manage member expectations.Promote and encourage the growth of ASR membership and lyf digital membership.Ensure operational efficiency:
Monitor and maintain record of room availability using the Prop...