Elevate Questrade's learning programs as a Senior Manager dedicated to driving quality and enablement. This role focuses on strategic training initiatives across Sales & Service leveraging AI technology.Join Questrade Financial Group, a leader in Canadian finance, in leading learning design and service quality improvements. The Senior Manager will evaluate training needs, develop instructional content, and collaborate with stakeholders to enhance performance. This role offers a unique opportunity to foster a culture of continuous improvement among specialist operations teams.Key Responsibilities:
• Develop comprehensive learning strategies aligned with business goals
• Conduct needs assessments to identify training gaps
• Design and deliver engaging learning programs with modern tools
• Collaborate on KPIs to evaluate program effectiveness
• Create coaching resources for leadersRequirements:
• Post-secondary education in a related field
• 7+ years in contact centre...