Elevate your career as a Senior IT Knowledge Specialist at Clio, the leader in legal AI technology. Based in Burnaby, Calgary, or Toronto, work closely with AI tools to enhance employee access to information.
As a Senior IT Knowledge Specialist, you will build and implement pivotal Knowledge Management strategies for Clio's IT Services Team. Your role will focus on creating self-service tools to maximize Clio’s institutional knowledge. You will also collaborate with various teams to streamline documentation and create user-friendly content for both internal stakeholders and customers.
Key Responsibilities:
• Architect Knowledge Management strategies for global insights
• Administer and structure Confluence with accuracy
• Enhance AI tools like Moveworks for self-service
• Collaborate to create documentation from complex knowledge
• Analyze metrics to improve content effectiveness
Requirements:
• Proven experience with enterprise Knowledge Management
• Expe...