Drive digital transformation at Richardson Wealth as a Senior Journey Analyst focused on enhancing client and advisor experiences. This role involves collaborating with stakeholders to translate business needs into technical solutions.
In this senior position, you will work closely with journey owners and product owners to optimize customer journeys and support program planning. Your responsibilities include defining requirements, facilitating collaboration with IT delivery teams, and ensuring all stakeholders provide necessary inputs. With your expertise, you will visualize business needs and support the team in delivering incremental value.
Key Responsibilities:
• Collaborate with journey owners to define optimized experiences
• Support IT teams by providing necessary business knowledge
• Facilitate program increment planning sessions
• Negotiate requirements with stakeholders and technology partners
• Create journey maps and visual requirements for clarity
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