Job Title: Senior ITSM Developer

Experience: 8+ Years
Location: Gurgaon, Noida, Delhi, Bangalore, Pune, Chennai (Excluding Hyderabad)

Role Summary

We are seeking a highly experienced ITSM professional with deep expertise in ITIL processes, governance, and transformation initiatives. The role requires ownership of enterprise-scale ITSM delivery, process maturity, and automation strategy.

Must-Have (Strong ITSM Focus)

· 8+ years core ITSM experience (not just ops/support)

· Deep hands-on expertise in:

o Incident Management (Major Incident handling)

o Problem Management (RCA, trend analysis)

o Change & Release Management (CAB governance)

· Strong experience in ITIL v3/v4 implementation & process consulting

· Experience driving ITSM transformation / process matur...