This position requires someone who is technically strong, operationally minded, willing to work in demanding environments, and capable of solving problems independently. The successful candidate will be expected to handle approximately 70% of issues internally and coordinate effectively with external service providers where required.

Key Responsibilities

• Manage and operate the internal IT helpdesk function
• Act as first responder for IT, systems, and technology-related issues
• Diagnose and resolve hardware, software, networking, reporting, and operational system issues
• Coordinate and manage escalations to third‑party service providers where required
• Support and maintain Microsoft Office, Outlook, Excel, and Windows environments
• Assist users with advanced Excel formulas, spreadsheets, and reporting requirements
• Develop and maintain SQL queries, reports, and stored procedures
• Connect SQL dat...