Position Overview
Provides support for hardware and software issues encountered by users using their personal computer, laptop, monitors, keyboards, printers, wireless scanners and printers, mobile devices, wifi access and other peripherals, etc.
RESPONSIBILITIES:
Receives, responds to, troubleshoots, and corrects IT related technical problems from internal customers. Tracks PC problems and resolves them in a prompt and courteous manner. Logs, monitor, resolve and close tickets in the Service Desk Tool.Directs advanced technical problems to the appropriate resource when necessary via helpdesk platform. Works on software installation, update, and configuration as directed by PC Coordinator(s).Works on the installation, configuration, and placement of new PCs, as well as assisting with the PC roll-down process.Works on the maintaining, configuration of printers, copy machine and PABX(or VOIP) etc.