Position Overview
Senior IT Support Technician is primarily responsible for onsite support of end-user devices, asset management, and physical maintenance of IT equipment such as servers, switches, printers, cabling, video conferencing systems, mobile devices, handheld scanners, wireless LAN, warehouse tablets, in-vehicle displays, and label printers.
Key Responsibilities:
Set up and maintain end-user hardware (WiFi access points, RF scanners) following SOPs and manuals.Provide 2nd and 3rd level IT support via ServiceNow, ensuring SLA compliance.Coordinate with vendors for hardware issues and take ownership of complex incidents.Manage incidents and problems, and support local IT projects and rollouts.Maintain accurate asset records in the central CMDB.Serve as primary IT support at your location, including occasional support for other sites across Europe.Participate in IT-related projects and provide remote/on-site support as n...