Deliver onsite and remote technical support to end users, ensuring quick resolution of issues and providing exceptional service to VIPs and senior stakeholders.
Record and monitor support requests in the helpdesk system (preferably Jira) and adhere to the escalation process.
Manage Windows and Mac builds to maintain user experiences and security, supporting Windows 11 and macOS, and maintain hardware inventory and device lifecycle.
Administer OKTA for identity and access management, and support Microsoft 365 applications such as Teams, Exchange, OneDrive, and SharePoint.
Use Microsoft deployment tools including Intune, Autopilot, JAMF, and Endpoint Management tools for configuration, profile creation, scripting, and deployment.
Deliver day‑to‑day end‑user support with professionalism and efficiency, managing deployment tools and automation processes.