Responsibilities

Technology:

• Troubleshoot software, hardware and network connectivity issues.

• Support existing applications and processes.

• Resolve end users’ problems remotely or in person

• Required to work with vendors for research, troubleshooting or new technologies.

Project Management:

• Participate in the development and planning of projects.

• Identify and recommend solutions to meet customer needs and assist to implement chosen solution.

Analytics:

• Must display advanced troubleshooting and issues resolution skills.

• Must be knowledgeable of company utilized hardware and software; standard or non-standard

• Exhibit strong decision-making, problem solving, analytical, communication, and team processing skills.

•Must know escalation procedures and act in best interest of user and company in escalating and remediating issues timely.

Customer Experience:

• Interact with customers ...