Job Description
- Provide high-touch support for C-suite executives, ensuring professionalism, urgency, and discretion
- Act as the onsite escalation point for complex technical issues impacting end users, executives, and lab environments
- Troubleshoot and resolve advanced issues across macOS, Windows, and basic Linux systems
- Support and maintain endpoint environments, including device provisioning, lifecycle management, and troubleshooting (Intune, Jamf, or similar tools)
- Provide hands-on support for lab and production environments, including hardware setup, maintenance, and trouble shooting
- Maintain and support conference rooms, including Zoom rooms, displays, and equipment
- Support company-wide meetings and executive events, including All Hands, leadership meetings, and high-visibility presentations
- Own and manage the end-to-end onboarding experience, from device setup and account provisioning to delivering new hire orientations and ensuring day-one...